Our promise
We offer a full refund within 30 days of any payment, no questions asked. Refunds are returned to the original payment method within 5-7 business days. This policy is designed to make the first month of a subscription easy to evaluate without requiring a customer to justify a request.
Eligibility window
The 30-day period begins on the date the relevant payment is successfully processed. A refund may apply to a monthly subscription payment, subject to the timing stated above. Trial access does not create a payment to refund because the trial is free and no credit card is required. If a customer is billed after choosing a paid subscription, the paid transaction is the transaction covered by this policy.
How to request
Submit a refund request through the available support contact or account support channel. Include the account email, the date of the payment, and enough information to identify the subscription. We may ask for basic verification to prevent a refund from being issued to the wrong account. We do not require an explanation of why you want the refund.
Processing
After the request is confirmed, the refund is sent through the original payment method where the payment processor permits that route. Meetline's processing step does not necessarily control the time taken by a bank or card issuer to post the credit. Our stated target is 5-7 business days for the refund to be returned to the original payment method.
Subscription status
A refund does not automatically create a new subscription or change a separate account configuration. If the refunded subscription is cancelled, access may continue only for the period permitted by the account status and applicable terms. Customers who want continued service should select an active plan after the refund is resolved.
Promotions and discounts
If a payment used a promotional discount, the refund is calculated from the amount actually charged for the transaction. The promotional code itself does not create a cash balance. A refunded transaction does not guarantee that the same promotional offer will remain available for a later purchase.
Questions
For questions about a refund, contact the support channel shown on the website or in your account. We aim to keep the process short: identify the payment, confirm the account, and return the eligible amount to the original payment method. No questions asked means the customer does not need to provide a reason for a timely request.